PODCAST STUDIO TERMS OF USE

Terms and Conditions of Mbassador Podcast Studio Usage

By accessing and using the services of Mbassador Studios, you accept and agree to be bound by the terms and provisions of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. Please do not use this service if you do not agree to abide by the above. This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness, or availability of any information transmitted or made available via the site. This shall not be responsible or liable for any error or omissions in that information. Mbassador Studios reserves the right to change these conditions from time to time as it sees fit, and your continued use of the site and studios will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our site. You are therefore advised to re-read this statement regularly. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by email will be made to those affected by the change.

Using the Mbassador Podcast Studio

Clients and members may, at their own discretion and expense, obtain personal insurance for loss, injury, or damage they might sustain arising from the use of the studios. Clients and members use Mbassador Studios at their own discretion and accept that any injury or illness brought on by the use of the studios is their own responsibility.

As a client or member, you agree to comply with the Rules of Mbassador Studios (outlined below) regarding the use of the facilities, opening hours, and your conduct. Mbassador Studios may make reasonable changes to these rules, from time to time, provided the studios give advance notice of these changes.

Recording Sessions

**TRANSFER OF FILES **

Recordings made at Mbassador Studios will be sent to clients via online transfer (or may be copied onto an external storage device provided by the client at the end of the session). Once files have been received/downloaded by clients, Mbassador Studios accepts no responsibility in any way for the loss or corruption of these files.

**COPYRIGHT MATERIAL **

It is understood that the client is responsible for any copyright or licensing issues. Any copyright, license fees, or royalty payments due to any other client(s), artist(s), or party(s) for their copyrighted work (including “samples”) used by the client are the responsibility of the client. The client will “hold harmless” Mbassador Studios for any action due to any of these violation(s) by the client.

Technical Difficulties

Human error, equipment, software, computer failures, and technical difficulties do happen from time to time. Mbassador Studios may, at its sole discretion, cancel the session and rebook the session at a mutually agreed time if technical difficulties, equipment failure(s), and/or human error factors cannot be quickly fixed.

The client accepts responsibility for the payment of any studio time canceled or rescheduled due to the client’s technical difficulties, equipment failure(s), and/or human error.

Studio Bookings:

**OPENING HOURS **

Mbassador Studios is open from 9 am to 9 pm, Monday to Friday (excluding bank holidays). For bookings outside this period, please get in touch, and we may be able to accommodate you.

Mbassador Studios is closed on bank holidays and for a short period over Christmas and New Year.

Payment

Payment for studio bookings can be made via Cash App/PayPal, debit, or credit card; we do not accept cash.

**REFUNDS / CANCELLATION POLICY **

If you wish to cancel or reschedule a booking, you must notify Mbassador Studios (by phone or email) 48 hours before the booking. Otherwise, charges will apply as follows: 48+ hours’ notice - no charge 24-48 hours’ notice - half the booking amount charged 24 hours’ notice or less - full booking amount charged.

Studio Time

The studio can be booked in hour slots, on the hour. However, we ask clients to be aware that if there is another booking directly following yours, you will need to finish up at 20 minutes to the hour to allow for the changeover.

**MBASSADOR STUDIOS MEMBERSHIPS**

All memberships are Non-Transferable & Non-Refundable.

**PAYMENT **

Mbassador Studios offers many different membership levels, each offering credits and a percentage discount on services. Please refer to Mbassador Studios website for details of each membership level.

Membership payments can be made on the site or in person with a credit or debit card. Mbassador Studios, at our sole discretion, provides discount membership for charities and other non-profit organizations. Please get in touch to discuss details.

Membership Period

Membership of Mbassador Studios is available all year round and runs for one year from the date of joining (e.g., if you join on  January 15, 2022, you will remain a member until January 14, 2023).

Membership may be renewed annually on payment of the prevailing fee and under the terms and conditions then in force.

**CREDIT SYSTEM & BOOKINGS **

As a member, you will be assigned your amount of recordings, posts, and assistance(depending on the membership level). These are available immediately to purchase a range of services (studio time, editing, and other services). The complete list of services, and the number of credits required for each, are outlined on the Mbassador Studios website.

Members can also avail of a percentage discount (depending on the level of membership) on further services throughout the year of their membership. You will be provided with a discount code to access these discounts.

Credits can only be spent within the membership period. Unused credits at the end of a membership period may be brought forward to the next year, provided you renew your membership. Any unused credits will be lost if you do not wish to renew your membership.

Refunds / Cancellation Policy

Clients wishing to cancel or reschedule a booking must notify Mbassador Studios (by phone or email) 48 hours before the booking. Otherwise, charges will apply as follows: 48+ hours’ notice - no charge 24-48 hours’ notice - half the booking amount/credits charged (min. one credit) 24 hours’ notice or less - full booking amount/credits charged

**TERMINATION POLICY **

If members do not comply with the Rules of Mbassador Studios (see below), membership may be terminated by Mbassador Studios without notice. This may result in the forfeiture of any remaining credits or bookings with the studios. It may also result in the forfeiture and destruction of all information associated with your account.

Rules of Mbassador Studios

Members agree to abide by the Rules of the Podcast Studio. Failure to follow these rules may result in studio sessions being canceled (without refund) and/or the cancellation of membership.

These rules include, but are not limited to, the following prohibited actions:

Abusive behavior, in any form, towards staff or other studio users (or in membership forums). This includes: rude, disrespectful, and offensive behavior, including derogatory remarks and disruptive acts amounting to verbal and emotional abuse, sexually inappropriate comments and behavior, racist and discriminatory abuse, threats of physical violence, and aggressive and violent behavior.

Criminal damage or theft of property

Smoking (including vaping or use of e-cigarettes) or the use of illegal drugs is prohibited on the premises. The consumption of alcohol (however, alcohol is permitted in the studio at certain times, such as live shows and other events. Confirm with a staff member if you are unsure).